Remplacement du socle de charge

Service & Support

Demande de socle de charge de remplacement

Ce formulaire est destiné spécifiquement aux demandes de remplacement de socle de charge unique. Pour les plateaux de charge, stations ou autres demandes de service, veuillez contacter notre équipe de service à service@neoz.com.au.

Parce que nos lampes sont conçues pour durer des décennies et deviennent souvent des pièces précieuses dans les établissements de nos clients, chaque demande de remplacement est vérifiée par rapport à nos registres de propriété avant qu'un devis ne soit établi. Cette vérification discrète protège la valeur de vos pièces NEOZ et l'intégrité de nos relations clients au fil du temps.

Merci pour votre demande

Nous avons reçu votre demande de socle de charge de remplacement. Notre équipe de service examinera les détails et vous contactera dans un délai de deux jours ouvrables. Si votre demande est urgente, veuillez nous appeler directement au +61 (2) 9810 5520.

First name *

Please enter your first name

Last name *

Please enter your last name

Company name

Email *

Please enter a valid email address

Phone number *

Please enter a phone number we can reach you on

Country *

Please select your country

Lamp serial number *

You will find the serial number on the base of your lamp. This allows us to verify the correct charger type for your model.

Please enter the serial number of your lamp

Approximate purchase date *

Please provide an approximate purchase date

Where is the lamp located? *

Please tell us where the lamp is currently located

Where was your NEOZ lamp purchased? *

Please let us know where your lamp was purchased

Helping us match your records

So we can cross-reference your request against our records of original sale, please confirm the name of the original purchaser if it differs from your own.

Original purchaser name

Please provide the original purchaser's name or note 'Same as above'

Helping us verify your reseller

Please share the name of the reseller or NEOZ global partner your lamp was purchased through. This allows us to confirm the sale against their records where needed.

Reseller or global partner name *

Please provide the name of the reseller or global partner

A note on gifted lamps

To ensure every replacement reaches the correct owner and to preserve the integrity of our client relationships, we confirm requests on gifted lamps with the original purchaser before proceeding. Please share their details below so we can arrange this quietly on your behalf.

Original purchaser or owner *

Please provide the name of the original purchaser or owner

A little more context

So we can assist you properly, please share a brief note on how the lamp came to be in your possession and the name of the original purchaser or owner where possible.

Please share some details *

Please share some details so we can assist you

Proof of purchase or ownership transfer

Click to upload, or drop a file here

PDF, JPG or PNG, up to 10MB. Attaching proof of purchase helps us process your request faster.

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Anything else we should know?

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